CUSTOMER SUPPORT
Our multi-lingual Customer Support Team is there to help you get the most out of your UTM & BVLOS Connectivity.
Our full-service customer support model includes functional and technical support – reducing your down time and getting you back to success. We guarantee support of our solutions throughout their entire lifecycle, so you can be confident you’ll always have the help you need. Just send us an email or open a support ticket. We’re always happy to assist you and make sure any problems are resolved as quickly as possible.
Have a question? In addition to providing a quick connection to BEYOND support, the Form allows you to submit product enhancement requests. Each request is tracked and considered for incorporation in future software releases.
If you would like further information, we encourage you to search our customer support database to find answers to frequently asked questions, product documentation and release notes, and links to training webinars.
Escalation Process
In the event that you are not satisfied with how we are handling your incident, BEYOND offers a formal Incident Escalation Process that will involve management on both sides. The following BEYOND management staff are notified as an incident escalates:
- Team Lead
- Customer Support Manager
- Senior Customer Support Manager
- Senior Director of Customer Support
- Vice President of Operations